Only HelloGold PRO users are able to redeem physical gold on HelloGold. Find out how to be a HelloGold PRO user here.

1. Tap “Redeem” in the HelloGold app
2. Contact our Customer Support team at 1 300 130 888 (within Malaysia) or +603 7661 6228 (outside Malaysia) to place your delivery request.
3. You will then receive an email confirmation of your gold redemption order
4. Once the order is confirmed, you will receive an email notifying you about your gold shipment.

Our bullion provider uses a recognised courier service to deliver your gold to you. Your gold will be sent to the address that is logged in our database. Upon delivery, you will be required to be physically present your MyKad / valid passport to ensure you, the HelloGold account holder, personally receives the gold.

If you are not there, the courier service will keep your gold until you receive it in person. The courier service will not give your gold to anyone else and you cannot nominate anyone to receive your gold on your behalf such as a family member, housemate, security guard etc.