What is HelloGold?

HelloGold is a mobile application that allows you to buy and sell gold on a single platform for as little as RM1. You can manage your account easily and enjoy competitive buying and selling prices in the market. Forget the hassle of holding your physical gold as your 99.99% investment grade gold is fully insured […]

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Who is HelloGold?

HelloGold is a start-up that creates simple and accessible Gold products for everyone. Founded in 2015 and headquartered in Kuala Lumpur, Malaysia, HelloGold built the world’s first Shariah compliant gold digital application – that changes that changes the way you buy and sell gold. At HelloGold we believe that Gold protects your savings, so we’ve […]

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What type of gold does HelloGold use?

We use 99.99% investment grade 1 kilo gold bars that are fully allocated. Our gold is sourced from an international gold refiner called Produits Artistiques Métaux Précieux (PAMP), which is a part of the London Bullion Market Association (LBMA). PAMP is one of only three refineries worldwide designated as ‘Approved Good Delivery Referees’ by the […]

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How do I know my gold is genuine?

The gold held at our gold provider, Bullion Star International, is independently audited by Bureau Veritas, which is an LBMA approved auditor, every six months. As part of the audit, Bureau Veritas performs the following checks: Physical existence of all customer owned precious metals held by BullionStar on behalf of its storage customers as storage […]

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How do I know my gold stored is safe?

By holding an account with HelloGold, you’re entrusting us with the security of your gold; we take that responsibility seriously. Every business day our vault provider in Singapore, BullionStar International sends us a bar list showing what they hold in the vault for HelloGold. These bar lists indicate all the gold that we hold on […]

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Who is the underwriter for HelloGold to protect customers?

HelloGold vaults customer bullion with its bullion provider, BullionStar International, in Singapore. BullionStar is insured by the worldwide renowned insurance underwriter XL Insurance Group which is the largest specie underwriter in the world. BullionStar is insured against all risks at full replacement value for all precious metals stored in the vault.

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What is the difference between allocated and unallocated gold?

Allocated gold means the gold is your property and you are the legal owner of the gold. Allocated gold accounts use your funds to buy and store physical gold in secure, insured vaults. The gold stays in the vault and cannot be used for any other purpose. When you buy with HelloGold, you are the legal […]

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Does my HelloGold account work like a bank account?

Your HelloGold account is not a bank account. Funds in your HelloGold account can only be used to: Buy products and services from HelloGold, or Be withdrawn at your convenience Your funds cannot be transferred to any third party or be used for any other purpose. No interest or other guaranteed return is paid on […]

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Is HelloGold a trading app?

HelloGold is not a trading app. At HelloGold we believe that gold protects your savings, so we created an app that lets everyone buy, store and sell gold in an affordable way. Over time we will introduce more features, all in the same spirit and belief that gold should be held for the long term.

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How is HelloGold Shariah Compliant?

HelloGold is certified Shariah Compliant by Amanie Advisors. All of our operations and processes are in line with the Shariah Standard on Gold. The Shariah Standard on Gold was developed together with the Accounting and Auditing Organisation for Islamic Financial Institutions (AAOIFI), the World Gold Council and Amanie Advisors. Gold is a Ribawi item, which […]

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Which Islamic body or organisation certified HelloGold as Shariah Compliant?

Amanie Advisors is the Islamic organisation that certified us as Shariah Compliant. The firm is led by Datuk Dr. Mohd Daud Bakar, who is currently the Chairman of Shariah Advisory Councils at both Bank Negara Malaysia and Securities Commission Malaysia. The scholars who signed our Fatwa are the members of Amanie’s international Shariah Supervisory Board. […]

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