Once you have topped up, you can start buying gold. Enter the amount of gold you would like to buy Confirm your order Enter the OTP sent to you and proceed Your gold is instantly vaulted. Check out our tutorial video for some extra help!
Selling gold is really simple. Enter the amount of gold you would like to sell, Confirm your order, Enter the OTP sent to you and proceed Your cash is instantly banked into your HelloGold account.
Buying and selling gold transactions are processed immediately.
You can buy gold 23 hours a day, 7 days a week and as many times as you want on HelloGold. Every night for 1 hour, we schedule our daily maintenance between 12:00am – 1:00am.
There is no limit to how much of gold you can store in your HelloGold account.
No. You can buy as much gold as you want as long as you have enough cash balance in your account.
No. Once a transaction has been confirmed, it cannot be cancelled.
Yes. We offer live prices that is based on the NY COMEX gold price and are updated every 5 minutes. However, when the NY COMEX market closes on weekends, HelloGold offers the last quoted price with an additional 2% buy/sell transaction fee on top of the normal transaction fees. You can see more details here.
It works in the same way as a currency exchange. The price of gold you buy is different compared to the price of gold you sell. The prices change depending on market rates.
The prices shown on our app are rounded up or rounded down as appropriate for display purposes. When transactions are made, the prices we use for calculations include the actual numbers up to 32 decimal places.
There are several reasons why your transaction might fail: You do not have sufficient cash in your account. Please top up your balance. You lost internet connectivity while doing the transaction. You transaction timed out. You will need to be complete your transaction within 5 minutes. If the prices change we will need to provide […]
Yes. We like to make things fun and worth your while. There will be a lucky draw program that rewards you based on your usage. So the more you buy, the better your chances to win some gold. That’s coming real soon, so stay tuned to find out more!