Tap on “Buy Gold” once you’ve landed on the dashboard after logging in. Enter the amount of gold you would like to buy. Select a payment method ranging from: Cash Balance Enter the One-Time-Password once you’ve confirmed your order Online Banking Select your preferred bank, enter your email (optional) and click on the “Check box” […]
Category: Buy & Sell Gold
How to sell gold?
Selling gold is really simple. 1. Enter the amount of gold you would like to sell. 2. Confirm your order. 3. Enter the OTP (One-time Passcode) sent to you and proceed. 4. Your cash is instantly credited into your HelloGold account. Find out more about the fees when you transact on HelloGold.
What is the processing time for buying and selling gold?
Buying and selling gold transactions are processed immediately.
How many times a day can I buy / sell gold?
You can buy gold 23 hours a day, 7 days a week and as many times as you want on HelloGold. Every night for 1 hour, we schedule our daily maintenance between 12:00am – 1:00am.
How much gold can I store in my HelloGold account?
There is no limit to how much of gold you can store in your HelloGold account.
Is there a limit for buying gold?
No. You can buy as much gold as you want as long as you have enough cash balance in your account.
Can I cancel a transaction that has been made?
No. Once a transaction has been confirmed, it cannot be cancelled.
Are the gold prices live?
Yes. We offer live prices that are based on the physical gold prices quoted by our suppliers and updated every 1 minute.
Are the numbers displayed for the buy and sell price rounded up?
The prices shown on our app are rounded up or rounded down as appropriate for display purposes. When transactions are being made, we use the actual numbers (up to 32 decimal places) of the prices for calculations.
Why did my Buy Gold transaction fail?
There are several reasons why your transaction might fail: You do not have sufficient cash in your account. Please top up your balance. You lost internet connectivity while doing the transaction. You transaction timed out. You will need to be complete your transaction within 5 minutes. If the prices change we will need to provide […]