Tap on “Buy Gold” once you’ve landed on the dashboard after logging in. Enter the amount of gold you would like to buy. Select a payment method ranging from: Cash Balance Enter the One-Time-Password once you’ve confirmed your order Online Banking Select your preferred bank, enter your email (optional) and click on the “Check box” […]
Selling gold is really simple. 1. Enter the amount of gold you would like to sell. 2. Confirm your order. 3. Enter the OTP (One-time Passcode) sent to you and proceed. 4. Your cash is instantly credited into your HelloGold account. Find out more about the fees when you transact on HelloGold.
Buying and selling gold transactions are processed immediately.
You can buy gold 23 hours a day, 7 days a week and as many times as you want on HelloGold. Every night for 1 hour, we schedule our daily maintenance between 12:00am – 1:00am.
There is no limit to how much of gold you can store in your HelloGold account.
No. You can buy as much gold as you want as long as you have enough cash balance in your account.
No. Once a transaction has been confirmed, it cannot be cancelled.
Yes. We offer live prices that are based on the international gold price and updated every 1 minute. However, when the international gold market closes on weekends, HelloGold offers the last quoted price with an additional 2% buy/sell transaction fee on top of the normal transaction fees. You can see more details here.
The prices shown on our app are rounded up or rounded down as appropriate for display purposes. When transactions are being made, we use the actual numbers (up to 32 decimal places) of the prices for calculations.
There are several reasons why your transaction might fail: You do not have sufficient cash in your account. Please top up your balance. You lost internet connectivity while doing the transaction. You transaction timed out. You will need to be complete your transaction within 5 minutes. If the prices change we will need to provide […]