How to buy gold?

Tap on “Buy Gold” once you’ve landed on the dashboard after logging in. Enter the amount of gold you would like to buy. Select a payment method ranging from: Cash Balance Enter the One-Time-Password once you’ve confirmed your order Online Banking Select your preferred bank, enter your email (optional) and click on the “Check box” […]

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How to sell gold?

Selling gold is really simple. 1. Enter the amount of gold you would like to sell. 2. Confirm your order. 3. Enter the OTP (One-time Passcode) sent to you and proceed. 4. Your cash is instantly credited into your HelloGold account. Find out more about the fees when you transact on HelloGold.

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Are the gold prices live?

Yes. We offer live prices that are based on the international gold price and updated every 1 minute. However, when the international gold market closes on weekends, HelloGold offers the last quoted price with an additional 2% buy/sell transaction fee on top of the normal transaction fees. You can see more details here.

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Why did my Buy Gold transaction fail?

There are several reasons why your transaction might fail: You do not have sufficient cash in your account. Please top up your balance. You lost internet connectivity while doing the transaction. You transaction timed out. You will need to be complete your transaction within 5 minutes. If the prices change we will need to provide […]

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