How to buy gold?

Once you have topped up, you can start buying gold. Enter the amount of gold you would like to buy Confirm your order Enter the OTP sent to you and proceed Your gold is instantly vaulted. Check out our tutorial video for some extra help!

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How to sell gold?

Selling gold is really simple. Enter the amount of gold you would like to sell, Confirm your order, Enter the OTP sent to you and proceed Your cash is instantly banked into your HelloGold account.

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Are the gold prices live?

Yes. We offer live prices that is based on the NY COMEX gold price and are updated every 5 minutes. However, when the NY COMEX market closes on weekends, HelloGold offers the last quoted price with an additional 2% buy/sell transaction fee on top of the normal transaction fees. You can see more details here.

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Why did my transaction to buy gold fail?

There are several reasons why your transaction might fail: You do not have sufficient cash in your account. Please top up your balance. You lost internet connectivity while doing the transaction. You transaction timed out. You will need to be complete your transaction within 5 minutes. If the prices change we will need to provide […]

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