You need to upgrade to a HelloGold PRO user to use the withdraw cash feature. Find out about how to upgrade to PRO here.
There is a combined top up and withdrawal limit of RM30,000 per day for each individual user.
If you do not receive any type of monthly statement, but possess a passbook or any document that proves you are the owner of the bank account, take a picture of the first page of your passbook or the letter/document when our HelloGold mobile app requests for it. Please ensure these details are clearly visible: […]
First, click “Withdraw” within the HelloGold mobile app, enter the details as requested and provide your bank statement either by: Taking a photo From your photo library Uploading a PDF from your files (File size support up to 2MB) Note: Please ensure that your name, bank’s name, account number, address, and statement date are clearly […]
You may request your bank statement via your bank branch. If you have access to Internet Banking, you can also download your bank statement by logging in to your bank account. Note: Please ensure that your name, bank’s name, account number, address, and statement date are clearly visible.
Your bank statement is required for withdrawal of cash from your HelloGold account into your bank account to ensure compliance with anti-money laundering regulations. Please note that you are not allowed to withdraw your cash from your HelloGold account to another person’s bank account. Your bank statement must show the following details: 1) Your name […]
The first time you withdraw cash from your HelloGold account, you will need to: Enter the amount you want to withdraw. Select your bank and enter your account number. Take a photo/upload a file of your recent bank statement which clearly shows your name, Malaysian bank name, your address, account number and statement date. Confirm […]
It can take up to 2 working days for the banks to transfer the money back into your account.
For now, you can only transfer your money through our selected Malaysian banks. We currently do not offer any international transfers from non-Malaysian banks or financial institutions. Click here to see the list of banks we accept.
No. If you’re the HelloGold account holder, the name used for your chosen bank account needs to be an exact match with your name registered with your HelloGold account. This is a bank requirement and it is needed to process any transaction.