What if I don’t have my bank statement?

If you do not receive any type of monthly statement, but possess a passbook or any document that proves you are the owner of the bank account, take a picture of the first page of your passbook or the letter/document when our HelloGold mobile app requests for it. Please ensure these details are clearly visible: […]

Read More

How do I submit a photo/file of my bank statement?

First, click “Withdraw” within the HelloGold mobile app, enter the details as requested and provide your bank statement either by: Taking a photo From your photo library Uploading a PDF from your files (File size support up to 2MB) Note: Please ensure that your name, bank’s name, account number, address, and statement date are clearly […]

Read More

Where can I get my bank statement from?

You may request your bank statement via your bank branch. If you have access to Internet Banking, you can also download your bank statement by logging in to your bank account. Note: Please ensure that your name, bank’s name, account number, address, and statement date are clearly visible.

Read More

Why do I need to submit a photo of my bank statement for withdrawal?

Your bank statement is required for withdrawal of cash from your HelloGold account into your bank account to ensure compliance with anti-money laundering regulations. Please note that you are not allowed to withdraw your cash from your HelloGold account to another person’s bank account. Your bank statement must show the following details: 1) Your name […]

Read More

How do I withdraw cash from my HelloGold account?

The first time you withdraw cash from your HelloGold account, you will need to: Enter the amount you want to withdraw. Select your bank and enter your account number. Take a photo/upload a file of your recent bank statement which clearly shows your name, Malaysian bank name, your address, account number and statement date. Confirm […]

Read More