You need to upgrade to a HelloGold PRO user to use the withdraw cash feature. Find out about how to upgrade to PRO here.
There is a combined top up and withdrawal limit of RM30,000 per day for each individual user.
If you do not receive any type of monthly statement, but possess a passbook or any document that proves you are the owner of the bank account, take a picture of the first page of your passbook or the letter/document when our HelloGold mobile app requests for it. Please ensure these details are clearly visible: […]
First, click “Withdraw” within the HelloGold mobile app, enter the details as requested and take a picture of your bank statement. Please ensure that your name, bank’s name, account number, and address are clearly visible.
If you have access to your bank account via Internet Banking, you can view or download your electronic bank statement by logging into your Internet Banking account. All you would need to do is take a picture of your bank statement with just the section that contains your name, bank’s name, bank account number and […]
Your bank statement is required for withdrawal of cash from your HelloGold account into your bank account to ensure compliance with anti-money laundering regulations. Please note that you are not allowed to withdraw your cash from your HelloGold account to another person’s bank account. Your bank statement must show the following details: 1) Your name […]
The first time you withdraw cash from your HelloGold account, you will need to: 1. Enter the amount you want to withdraw. 2. Select your bank and enter your account number. 3. Take a photo of your recent e-bank statement which clearly shows your name, Malaysian bank name, your address and account number. 4. Confirm […]
It can take up to 2 working days for the banks to transfer the money back into your account.
For now, you can only transfer your money through our selected Malaysian banks. We currently do not offer any international transfers from non-Malaysian banks or financial institutions. Click here to see the list of banks we accept.
No. If you’re the HelloGold account holder, the name used for your chosen bank account needs to be an exact match with your name registered with your HelloGold account. This is a bank requirement and it is needed to process any transaction.