What if I don’t have my bank statement?

If you do not receive any type of monthly statement, but possess a passbook or any document that proves you are the owner of the bank account, take a picture of the first page of your passbook or the letter/document when our HelloGold mobile app requests for it. Please ensure these details are clearly visible: […]

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How do I submit a photo of my bank statement?

First, click “Withdraw” within the HelloGold mobile app, enter the details as requested and take a picture of your bank statement. Please ensure that your name, bank’s name, account number, and address are clearly visible.

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Where can I get my bank statement from?

If you have access to your bank account via Internet Banking, you can view or download your electronic bank statement by logging into your Internet Banking account. All you would need to do is take a picture of your bank statement with just the section that contains your name, bank’s name, bank account number and […]

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Why do I need to submit a photo of my bank statement for withdrawal?

Your bank statement is required for withdrawal of cash from your HelloGold account into your bank account to ensure compliance with anti-money laundering regulations. Please note that it is not allowed for you to withdraw your cash from your HelloGold account and transfer to another person’s bank account. Your bank statement should state the following […]

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How do I withdraw cash from my HelloGold account?

The first time you withdraw cash from your HelloGold account, you will need to: 1. Enter the amount you want to withdraw 2. Enter your bank name and account number 3. Take a photo of a recent e-statement from your bank with your name, bank name, your address and account number shown 4. Confirm your […]

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