The HelloGold App is available on both Android and iOS platforms. For Android: Open the Google Play Store website or the Google Play Store on your Android smartphone Search for “HelloGold” Tap “Install” Review the requested permissions and select “OK” For iOS: Open the App Store Search for “HelloGold” Tap “Get”
No. Our app is free to download and all HelloGold accounts are free to set up. Additional data charges may apply depending on your mobile provider.
The HelloGold app is available on both Android and iOS devices. For Android: It operates on any Android smartphone running Android 4.1 (Jelly Bean) or higher with a min of 40MB of phone storage will work. For iOS: Any iOS device (iPhone, iPad or iPod touch) running iOS 9.0 or later with a min of […]
The HelloGold App will use your mobile data to securely send and receive account data from our servers. The amount of data used will vary depending on how long you use the app and how many transactions you make. Please check with your mobile provider regarding any mobile data charges that may apply.
We currently offer accounts only to citizens or permanent residents of Malaysia, over 18 years of age, with a MyKad number. You will also need a bank account in Malaysia to buy and sell gold. We plan to release HelloGold into other markets in the near future.
Once the app is downloaded, open it and start registering for your HelloGold account. Follow the registration process and fill in the necessary details requested. You will then be asked to take a front and back picture of your MyKad and a selfie. Your details and images go through a verification and Photo Check process to […]
You can only have ONE account registered under your name.
It will take 1 working day, or less, to process your account registration.
Know Your Customer (KYC) is the process of verifying and maintaining records of the identity of our customers, that’s you. We take online security very seriously and practice KYC policies to prevent identity theft, financial fraud, money laundering and terrorist financing.
OTP is the One Time Passcode that is sent to your registered mobile number for verification and security purposes.
It’s our job to meet all industry standards to safeguard your data and protect you and your gold. We need your ID photos and selfie to validate your identity similar to how a bank asks for your photo ID for verification. This is to prevent HelloGold from being used, intentionally or unintentionally, by criminal elements […]
Due to the data security system we use, we don’t offer access on multiple devices. You can only log into your account on ONE device only so please carefully select your chosen mobile device.
No, we currently don’t offer corporate accounts.