To start accessing your account on the web, you’ll need to go through our activation process. Simply follow the steps below: Open HelloGold on the web by entering https://web.hellogold.com/ on your browser’s address bar Select your preferred language and click “Login”. Enter the login details you’re using on your mobile app, and click “Submit”. Open […]
With our current setup for user security, your HelloGold password on your mobile app is stored to your phone and does not leave your device. That means your password on your mobile app is not synced to your HelloGold account on the web, and you are required to have two passwords for your HelloGold account. […]
To start accessing your account on HelloGold mobile app, you’ll need to go through our recovery process. Once you have downloaded HelloGold on Google Play, App Store or Galaxy Store, follow the steps here to recover your account. You will be requested to set a new password for your mobile app login which is separate […]
The HelloGold App is available on Android, iOS and on the web. For Android: Open the Google Play Store website or the Google Play Store on your Android smartphone Search for “HelloGold” Tap “Install” Review the requested permissions and select “OK” For iOS: Open the App Store Search for “HelloGold” Tap “Get” For web: Simply go […]
No. Our app is free to download and all HelloGold accounts are free to set up. Additional data charges may apply depending on your mobile provider.
The HelloGold app is available on both Android, iOS and on the web. For Android: It operates on any Android smartphone running Android 5 or higher with a min of 40MB of phone storage will work. For iOS: Any iOS device (iPhone, iPad or iPod touch) running iOS 11.0 or later with a min of […]
The HelloGold App will use your mobile data to securely send and receive account data from our servers. The amount of data used will vary depending on how long you use the app and how many transactions you make. Please check with your mobile provider regarding any mobile data charges that may apply.
You can open your HelloGold account if you are: 1. Aged 18 years old and above 2. MyKad holder (for Malaysian) OR valid passport and residence pass holder (for Non-Malaysian). 3. Malaysian bank account holder
Once you have downloaded the app, all it takes are 3 easy steps to start using HelloGold: 1) Create an account with your preferred email address 2) Verify your email address 3) Enter your personal details and phone number Voila! You can then start buying gold with a basic HelloGold account! You may also upgrade […]
You can only have ONE account registered under your name.
We offer 2 levels of HelloGold account: Basic and PRO. A HelloGold Basic account allows you to buy and sell gold with a limited cumulative amount of RM1,500. A HelloGold PRO account allows you to enjoy full benefits offered by HelloGold.
Why do I need to submit my MyKad / Passport photos and selfie to upgrade to a HelloGold PRO account?
It’s our job to meet all industry standards to safeguard your data and protect you and your gold. We need your MyKad / Passport photos and selfie to validate your identity similar to how a bank asks for your MyKad / Passport photo for verification. This is to prevent HelloGold from being used, intentionally or […]
Upgrading from a Basic HelloGold account to a HelloGold PRO is easy and free-of-charge. Upgrade by verifying your identity in 3 simple steps: Take a picture of the front of your MyKad/passport biometric page Take a picture of the back of your MyKad/residence pass Take a selfie With a HelloGold PRO account, you can withdraw […]
It takes up to 1 working day to review the identity documents that you submitted and you will be notified by email once your documents have been checked. If your account upgrade submission is pending for more than one day or is unsuccessful, please contact us at 1 300 130 888 (within Malaysia) or +603 […]
You will need to verify your email address to receive transaction confirmations, security information and important account updates. You will receive an email from us sent to the email address you used to register for a HelloGold account. Simply click on the link in the email to confirm that you own this email. If you […]
OTP is the One Time Passcode that is sent to your registered mobile number for verification and security purposes.
Double check that you have entered the correct mobile number and that your phone has network coverage. If the issue persists, please contact your mobile service provider to verify that you can receive messages from the number 68886 as it could be blocked. If you’re still not receiving the OTP, please contact us at 1 […]
No, we currently don’t offer corporate accounts.
Residence passes accepted for HelloGold account registration: 1. Employment Pass (EP) 2. Long Term Social Visit Pass 3. Dependent Pass (for dependents of EP holders) 4. Working permit for Spouse of Malaysian Citizen 5. Expatriate and Dependant’s Permanent Residency Status 6. Student Pass 7. Professional Visit Pass (PVP) 8. Residence Pass 9. MM2H (Malaysia My […]