How do I install the HelloGold app?

The HelloGold App is available on both Android and iOS platforms. For Android: Open the Google Play Store website or the Google Play Store on your Android smartphone Search for “HelloGold” Tap “Install” Review the requested permissions and select “OK” For iOS: Open the App Store Search for “HelloGold” Tap “Get”

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What are the operating system requirements?

The HelloGold app is available on both Android and iOS devices. For Android: It operates on any Android smartphone running Android 4.1 (Jelly Bean) or higher with a min of 40MB of phone storage will work. For iOS: Any iOS device (iPhone, iPad or iPod touch) running iOS 9.0 or later with a min of […]

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How much data will the app use?

The HelloGold App will use your mobile data to securely send and receive account data from our servers. The amount of data used will vary depending on how long you use the app and how many transactions you make. Please check with your mobile provider regarding any mobile data charges that may apply.

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Who is eligible to open a HelloGold account?

We currently offer accounts only to citizens or permanent residents of Malaysia, over 18 years of age, with a MyKad number. You will also need a bank account in Malaysia to buy and sell gold. We plan to release HelloGold into other markets in the near future.

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How do I open a HelloGold account?

Once the app is downloaded, open it and start registering for your HelloGold account. Follow the registration process and fill in the necessary details requested. You will then be asked to take a front and back picture of your MyKad and a selfie. Your details and images go through a verification and Photo Check process to […]

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What is KYC?

Know Your Customer (KYC) is the process of verifying and maintaining records of the identity of our customers, that’s you. We take online security very seriously and practice KYC policies to prevent identity theft, financial fraud, money laundering and terrorist financing.

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What is OTP?

OTP is the One Time Passcode that is sent to your registered mobile number for verification and security purposes.

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Why are you requesting for my MyKad photos and selfie?

It’s our job to meet all industry standards to safeguard your data and protect you and your gold. We need your ID photos and selfie to validate your identity similar to how a bank asks for your photo ID for verification. This is to prevent HelloGold from being used, intentionally or unintentionally, by criminal elements […]

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