How do I verify my email address?

You will need to verify your email address to receive transaction confirmations, security information and important account updates. You will receive an email from us sent to the email address you used to register for a HelloGold account. Simply click on the link in the email to confirm that you own this email. If you […]

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How do I upgrade from a Basic account to PRO account?

Upgrading from a Basic HelloGold account to a HelloGold PRO is easy and free-of-charge. Upgrade by verifying your identity in 3 simple steps: Take a picture of the front of your MyKad/passport biometric page Take a picture of the back of your MyKad/residence pass Take a selfie With a HelloGold PRO account, you can withdraw […]

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Which residence pass qualifies for a HelloGold account registration in Malaysia?

Residence passes accepted for HelloGold account registration: 1. Employment Pass (EP) 2. Long Term Social Visit Pass 3. Dependent Pass (for dependents of EP holders) 4. Working permit for Spouse of Malaysian Citizen 5. Expatriate and Dependant’s Permanent Residency Status 6. Student Pass 7. Professional Visit Pass (PVP) 8. Residence Pass 9. MM2H (Malaysia My […]

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How do I install the HelloGold app?

The HelloGold App is available on both Android and iOS platforms. For Android: Open the Google Play Store website or the Google Play Store on your Android smartphone Search for “HelloGold” Tap “Install” Review the requested permissions and select “OK” For iOS: Open the App Store Search for “HelloGold” Tap “Get”

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What are the operating system requirements?

The HelloGold app is available on both Android and iOS devices. For Android: It operates on any Android smartphone running Android 4.1 (Jelly Bean) or higher with a min of 40MB of phone storage will work. For iOS: Any iOS device (iPhone, iPad or iPod touch) running iOS 9.0 or later with a min of […]

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How much data will the app use?

The HelloGold App will use your mobile data to securely send and receive account data from our servers. The amount of data used will vary depending on how long you use the app and how many transactions you make. Please check with your mobile provider regarding any mobile data charges that may apply.

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How do I open a HelloGold account?

Once you have downloaded the app, all it takes are 3 easy steps to start using HelloGold: 1) Create an account with your preferred email address 2) Verify your email address 3) Enter your personal details and phone number Voila! You can then start buying gold with a basic HelloGold account! You may also upgrade […]

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What is OTP?

OTP is the One Time Passcode that is sent to your registered mobile number for verification and security purposes.

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