How do I accept gold?

When a gold transfer has been sent to you. You will be notified that you have only 24 hours to accept the transfer before it expires. 1. Tap on the “Transfer Gold” button from the menu 2. Tap on “Accept Gold” in the Transfer Screen 3. Select the gold transfer you wish to accept 4. […]

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How do I send gold?

When you send gold using HelloGold app, you are transferring the ownership of the amount of gold you wish to transfer to the recipient. The recipient must have a valid HelloGold account. 1. Tap on the “Transfer Gold” button from the menu. 2. Enter the recipient’s email address. 3. Select the amount of gold you […]

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Can I send a gift in RM?

No. Your gift will be denominated in grams of gold. Both you and your recipient will be able to see the exact RM value of gold based on the current gold prices.

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Whom can I send gold to?

For the moment, you can only send gold to other HelloGold account holders. You need to ensure the email address you send to is the email address the recipient uses for his/her HelloGold account.

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How is the administrative fee charged?

The administrative fee will be deducted from the sender’s account. Should you gift your gold before the monthly charge period, your fee will be calculated based on the number of days you held your gold with us. When the golden gift is accepted: The recipient will receive the gifted amount of gold and the administrative […]

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How do I reject a gold transfer?

If you do not wish to accept the gold transferred to you, do not click on the “Accept Now” button and wait for the gold gift to expire. The gold gift will then be returned to the sender automatically.

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