What is HelloGold SmartSaver?

HelloGold SmartSaver is offered to encourage people to save in gold at the lowest daily price over a specific period of time to assist them to reach their desired savings goal.

Read More

How does it work?

HelloGold SmartSaver is a simple way of setting your own goal and deciding how fast you want to get there. All you need to do is: Select your desired goal; and Commit to a monthly amount of money you would like to save. Each time you add funds to your SmartSaver account, HelloGold will buy […]

Read More

How do I start saving in gold with HelloGold SmartSaver?

The steps are as follows: Tap on the HelloGold SmartSaver banner on the homepage. Select your savings goal. Enter the amount of your monthly contribution in order to achieve your own goal in the next 12 months. Upon funding your goal, HelloGold will start buying gold on your behalf on the next working day at […]

Read More

How do I fund my HelloGold SmartSaver goal?

The steps are as follows: Tap on the your saving goal icon on the homepage. Click on “Fund your goal” from the menu. Enter the amount you wish to fund. Confirm your transaction and you are set to reach the next milestone of your savings goal.

Read More

What if I miss my payment date?

The term shall halt until you make your next payment. In order to achieve your goal in 12 months, we advise you to make your payment promptly before the payment is due. You are able to make payment 7 days prior to the payment due date.

Read More

How do I cancel my HelloGold SmartSaver account?

The steps are as follows: Tap on the your saving goal icon on the homepage. Click “Cancel SmartSaver” from the menu. Confirm your cancellation. Enter the OTP which is sent to the phone number you used to register to your HelloGold account. If you have remaining cash and gold balances in your HelloGold SmartSaver account, […]

Read More

How do you determine the lowest daily price?

We look at the lowest price of the each working day (00:00:00 to 23:59:59) and we commit to executing your purchase at the lowest daily price for your SmartSaver account. Your purchase will be executed between 00:00:00 to 02:00:00 of the following day.

Read More

What is Direct Debit for SmartSaver?

Direct Debit is a simple and convenient way to make monthly recurring payments for your SmartSaver goals. With Direct Debit, your monthly contribution will be automatically deducted from your preferred bank account.

Read More

How does Direct Debit work?

A Direct Debit authorises HelloGold to collect payments from your bank account for your SmartSaver monthly contribution when they are due. By completing a Direct Debit e-Mandate set up online, your SmartSaver is funded automatically every month.

Read More

Why should I use Direct Debit for SmartSaver?

Direct Debit is hassle free and saves you time by automatically deducting your monthly contribution so that you don’t miss funding your goal each month. You can just set it up once, sit back and watch your SmartSaver self-fund your goal.

Read More

What is the duration of Direct Debit?

For new SmartSaver subscribers, it is fixed at 11 months. Your first month is manually funded via your HelloGold wallet, Boost or FPX and the remaining 11 months of your SmartSaver goal is funded via Direct Debit. For existing SmartSaver subscribers, the duration of Direct Debit will be the remaining number of months in your […]

Read More

How do I set up Direct Debit for my SmartSaver goal?

For new SmartSaver subscribers, once you have funded the first month manually, you will be prompted to set up Direct Debit for the next 11 months of your goal. For existing SmartSaver subscribers, you can set up Direct Debit for the remaining months of your goal from your SmartSaver dashboard. Please note that you will […]

Read More

Why is my Direct Debit status ‘Pending’?

Your Direct Debit status is ‘Pending’ because it is awaiting approval from your bank. It takes up to 2 working days. Once your application is approved, your ‘Pending’ status will change to ‘Active’. You will be notified via e-mail and through a notification in the app. Please note, you will not be able to Cancel […]

Read More

What happens if my Direct Debit deduction fails?

If your Direct Debit payment fails for a particular month, we will consider your SmartSaver goal for that month as not funded. Your payment cycle will remain the same and not be carried forward. Please ensure you have sufficient funds in your bank account before your monthly deduction date.

Read More

Can I Cancel my Direct Debit?

Yes, you can cancel your Direct Debit (only when Active) at any time from the SmartSaver dashboard. A cancellation fee of RM1 will be charged from your bank account.

Read More

What happens if I Cancel my SmartSaver?

If you Cancel your SmartSaver while your Direct Debit is Active, your Direct Debit will also be voided in the process of cancelling your SmartSaver. A cancellation fee of RM1 will be charged from your bank account for this request.

Read More

What are the fees involved?

Direct Debit e-Mandate registration: RM1 (immediately refunded to your HelloGold main account once your Direct Debit application is successful) Monthly transaction fee: RM1 Cancellation fee: RM1

Read More