In order to change your email address, we would require you to send an email to [email protected] from your new email address. Please include the following in your email: Photos of the front and back of your MyKad* Your selfie Your current email address The change will take place within 24 hours. * Please submit […]
Once your account registration has been approved, you are able to update your mobile phone number. To change your mobile phone number registered with HelloGold, log in to your app and Go to “Profile” Select “Settings” Select “Edit Profile” Tap on the Mobile Phone field and edit the mobile phone number. Click “Save” and we […]
Once your account registration has been approved, you are able to update your profile picture. To change your profile picture on your HelloGold app, log in to your app and Go to “Profile” Select “Settings” Select “Edit Profile” Click on your profile picture to upload a new one. Click “Save” to save the changes.
To change language on your HelloGold app, log in to your app and Go to “Profile” Select “Settings” Select “Language” and choose your preferred language Click “Save” to save the changes. HelloGold is available in English, Bahasa Malaysia and Simplified Chinese
Your account may be locked due to several reasons: 1. You reported to our Customer Service team that your mobile phone is lost / stolen; or 2. You have changed your mobile phone; or 3. You have un-installed the app on your mobile phone To unlock your account, you will need recover your account.
If you have lost or changed your mobile phone or deleted the app, here’s how to recover your account: Download the HelloGold App from the Google Play or App Store Tap “Recover Account” on the Sign Up page Follow the instructions in app. Once done, the recovery request will be sent and if all information […]
Your account will remain open and you can leave your gold in there for as long as you like. The Administrative Fee will be charged as normal for the safekeeping of your gold.
Yes. You can re-activate your account by kindly contacting our Customer Support team for further assistance 1 300 130 888 (calling from Malaysia) or +603 7661 6228 (calling from overseas).
If you have any gold or cash balance in your account, kindly empty it by either: Selling all your gold and withdrawing your cash, or Redeeming all your stored gold Once transactions have been completed, please delete the application from your phone.
In the event of death: For those with a will, the gold in your account will be released to the holder of the Grant of Probate. For those without a will, the gold in your account will be released to the Administrator of the Estate.