Your account may be locked due to several reasons: Your mobile phone is lost / stolen; or You have changed your mobile phone; or You have un-installed the app on your mobile phone To unlock your account, you will need recover your account.
If you have lost or changed your mobile phone or deleted the app, here’s how to recover your account: Download the HelloGold App from the Google Play or App Store Tap “Recover Account” on the Sign Up page Follow the instructions in app. Once done, the recovery request will be sent and if all information […]
Your account will remain open and you can leave your gold in there for as long as you like. The management fee will be charged as per usual for the safekeeping of your gold.
Yes. You can re-activate your account by kindly contacting our Customer Support team for further assistance +60 3 2633 4653.
If you have any gold or cash balance in your account, kindly empty it by either: Selling all your gold and withdrawing your cash, or Redeeming all your stored gold Once transactions have been completed, please delete the application from your phone.
In the event of death: For those with a will, the gold in your account will be released to the holder of the Grant of Probate. For those without a will, the gold in your account will be released to the Administrator of the Estate.