Why do I need to provide additional information for the insurance?

While these additional information are not required for signing up for the Micro Lifestyle Insurance goal, keeping these information up to date will help us in keeping your account safe and secure, while ensuring a smoother process in making your future claims. Address information used in KYC Beneficiary information

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What are the documents needed for a claim?

Documentation needed for claims are Completed Claim Form- To be done via email to Senang ([email protected]) Police Report Medical report (not required for claims below RM250.00) Medical Certificates Copy of identification card (both sides) Original receipts/bills If it’s Permanent Disablement – Specialists’ report Copy of Post Mortem Report Copy of Death Certificate Copy of burial/cremation […]

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How long will it take to process my claim?

Your claim will be registered within three (3) working days and you will receive a claim reference number. Your payment of claim will be seven (7) working days from the date of claim approved. Claim investigation date is between seven (7) working days to fourteen (14) working days subject to complete documentation.

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How do I make a claim?

Just follow these steps to submit your claim: Login to your Senang portal at https://www.senangpks.com.my/make_claim Select the appropriate incident type, related to your claim Enter the amount that you wish to claim Upload the relavent documents required for the claim Include additional details of the claim such as how and when the incident happened. Submit […]

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How to cancel my policy?

Just follow these steps: Tap on your Micro Lifestyle Insurance goal. Click “Cancel SmartSaver” from the menu. Confirm your cancellation. Enter the OTP sent to your registered phone number. You will be notified through the app and also via email, first when the cancellation request has been received and then once the cancellation process is […]

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What are the major exclusions under this Policy?

The Company shall not be liable for claims directly or indirectly caused by or which results from: The Insured Person engaging in or taking part in:- Armed forces, naval or air force service or operations; Professional sports, winter sports other than skating; Rock climbing or mountaineering necessitating the use of ropes or guides, potholing, hang […]

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What does Accidental Death/ Permanent Disablement cover?

Death and Permanent Disablement Accidental Death – The Capital Sum as per Policy Schedule attached Permanent Disablement – The following percentages of the Capital Sum as per Policy Schedule attached The accidental death/ permanent disablement included as below: Item Events Percentage(%) of Capital Sum 1. Loss of two limbs 100% 2. Loss of both hands, […]

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What are the cover/benefits provided?

Benefit includes: Death and Permanent Disablement Benefit A total of RM 5,000.00 Accidental Sum Insured will be paid in the event of Accidental Death of the insured person. Funeral Expenses Insurance sum insured of RM 1,000.00 is payable to the beneficiary for funeral and cremation expenses. It can only be claimed if the incident is […]

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How do I sign up for HelloGold Micro Lifestyle Insurance?

Signing up for HelloGold Micro Lifestyle Insurance is easy! Create a new SmartSaver goal Pick the Micro Lifestyle Insurance goal Enter the amount you wish to fund to this goal every month. Select your preferred payment option. Review and confirm your transaction. Once your payment is successful, you’re protected! In order to stay protected under […]

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What is Micro Lifestyle Insurance?

Micro Lifestyle Insurance offers round the clock, affordable protection for HelloGold members for just RM3 per month. It is underwritten by Zurich General Takaful Malaysia Berhad, and powered by Senang

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