Can I get my physical gold?

Yes. You can redeem your physical gold if you wish. Tap “Redeem” in the HelloGold app Contact our Customer Support team at 1 300 130 888 (within Malaysia) or +603 7661 6228 (outside Malaysia)  to place your delivery request. You will then receive an email confirmation of your gold redemption order Once the order is confirmed, you will receive an […]

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What is the redemption processing time?

It can take up to 5 working days for the gold to be physically delivered to you. For further information, please call our Customer Support team at 1 300 130 888 (calling from Malaysia) or +603 7661 6228 (calling from overseas).

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