Can I get my physical gold?

Only HelloGold PRO users are able to redeem physical gold on HelloGold. Find out how to be a HelloGold PRO user here. 1. Tap “Redeem” in the HelloGold app 2. Contact our Customer Support team at 1 300 130 888 (within Malaysia) or +603 7661 6228 (outside Malaysia) to place your delivery request. 3. You […]

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What is the redemption processing time?

It can take up to 5 working days for the gold to be physically delivered to you. For further information, please call our Customer Support team at 1 300 130 888 (calling from Malaysia) or +603 7661 6228 (calling from overseas).

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How much does it cost to redeem physical gold?

The fees to redeem physical gold vary based on the weight of gold you redeem and include administration, shipping and insurance services. Please contact us to obtain the most updated redemption fee schedule. You can call our Customer Service Support Centre at 1 300 130 888 (calling from Malaysia) or +603 7661 6228 (calling from overseas)  or email us at [email protected] 

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