Only HelloGold PRO users are able to redeem physical gold on HelloGold. Find out how to be a HelloGold PRO user here. 1. Tap “Redeem” in the HelloGold app 2. Contact our Customer Support team at 1 300 130 888 (within Malaysia) or +603 7661 6228 (outside Malaysia) to place your delivery request. 3. You […]
It can take up to 5 working days for the gold to be physically delivered to you. For further information, please call our Customer Support team at 1 300 130 888 (calling from Malaysia) or +603 7661 6228 (calling from overseas).
The fees to redeem physical gold vary based on the weight of gold you redeem and include administration, shipping and insurance services. Please contact us to obtain the most updated redemption fee schedule. You can call our Customer Service Support Centre at 1 300 130 888 (calling from Malaysia) or +603 7661 6228 (calling from overseas) or email us at [email protected]
Yes. You are able to physically redeem whole gram* amounts of PAMP Suisse gold, starting at a minimum of 1g. *Whole gram means full numbers such as 1g, 2g, 5g, 10g etc. We do not deliver 0.5 grams of gold.
Your gold is fully insured. If your gold is not successfully delivered, we will provide a replacement delivery to you.
Your PAMP Suisse gold will either come in wafers or bars, depending on size.
The gold that is delivered to you comes in its original packaging from the PAMP Suisse refinery. The details of the wafer or bar can be seen on the packaging.
No. HelloGold only buys and sells gold within its online platform. HelloGold does not buy back any physically redeemed gold from its customers. Customers should be able to sell the PAMP bars to any jeweller as it is internationally recognised.