If the payment gateway page does not load or display properly when you top up, please update the Android System Webview in your phone.
You can call our Customer Service Support Centre at +603 2633 4653 or email us at [email protected]
If such an unfortunate event happens, kindly contact our Customer Support Team immediately on +60 3 2633 4653 and request to “lock” your HelloGold account. This will block any transactions from taking place on your account. Once you have found or replaced your phone, please call our Customer Support team to notify them and proceed […]
Download the HelloGold app on your new mobile phone and recover your account.
All your transaction history is kept in our secure server. Your gold and cash balance will also be safe. What you need to do is, re-install the HelloGold app on your mobile phone and complete the account recovery process.
Yes you can. Here’s how: Sign-out from the app Tap “Log In” Tap “Forgot Password” link under “Continue” button Enter your email address Enter the OTP Reset new password
To update your address, you will need provide 2 documents – your MyKad, and a Utility Bill – issued within last 3 months with your latest residential address and your name. Here’s how: Print / clearly write on a white piece of paper “For HelloGold Account Verification Only” and date it with today’s date. Take pictures of the […]
This may happen due to several external factors such as: Your chosen mobile network is congested There is poor network coverage in your current area Your phone memory storage is full You’re using WiFi only / Flight Mode is on, which means your cellular network is not switched on You’re not using the app on […]
You will be requested to resubmit a clearer copy of your MyKad photo and selfie through our app. Our operations team will verify your sent documents and authorise access for you to use the application to buy, sell or redeem gold. If the images and information still does not comply to our regulations, the registration […]
If you are having problems taking and sending us your MyKad photos or selfie on your phone camera, please follow these simple steps to complete the process. Kindly: Print / clearly write on a white piece of paper “For HelloGold Account Verification Only” and date it with today’s date Take pictures of the front and back […]