I’ve lost my mobile phone, what should I do?

If such an unfortunate event happens, kindly contact our Customer Support Team immediately on 1 300 130 888 (calling from Malaysia) or +603 7661 6228 (calling from overseas) and request to “lock” your HelloGold account. This will block any transactions from taking place on your account. Once you have found or replaced your phone, please call our Customer Support […]

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Can I change my password?

Yes you can. Here’s how: 1. Sign-out from the app 2. Tap “Log In” 3. Tap “Forgot Password” link under the password field. 4. Enter your email address 5. Enter the OTP (One-time Passcode) 6. Reset new password

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How do I change my address?

To update your address, you will need provide 2 documents – your MyKad / valid passport, and a Utility Bill – issued within last 3 months with your latest residential address and your name. Here’s how: Print / clearly write on a white piece of paper “For HelloGold Account Verification Only” and date it with today’s date. Take […]

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My OTP has expired/ I have not received my OTP?

This may happen due to several external factors such as: 1. Your chosen mobile network is congested 2. There is poor network coverage in your current area 3. Your phone memory storage is full 4. Your phone is on Flight Mode, which means your cellular network is not switched on. 5. You’re not using the […]

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