You can call our Customer Service Support Centre at 1 300 130 888 (calling from Malaysia) or +603 7661 6228 (calling from overseas) or email us at [email protected]
If such an unfortunate event happens, kindly contact our Customer Support Team immediately on 1 300 130 888 (calling from Malaysia) or +603 7661 6228 (calling from overseas) and request to “lock” your HelloGold account. This will block any transactions from taking place on your account. Once you have found or replaced your phone, please call our Customer Support […]
Download the HelloGold app on your new mobile phone and recover your account.
All your transaction history is kept in our secure server. Your gold and cash balance will also be safe. What you need to do is, re-install the HelloGold app on your mobile phone and complete the account recovery process.
Yes you can. Here’s how: 1. Sign-out from the app 2. Tap “Log In” 3. Tap “Forgot Password” link under the password field. 4. Enter your email address 5. Enter the OTP (One-time Passcode) 6. Reset new password
To update your address, you will need provide 2 documents – your MyKad / valid passport, and a Utility Bill – issued within last 3 months with your latest residential address and your name. Here’s how: Print / clearly write on a white piece of paper “For HelloGold Account Verification Only” and date it with today’s date. Take […]
This may happen due to several external factors such as: 1. Your chosen mobile network is congested 2. There is poor network coverage in your current area 3. Your phone memory storage is full 4. Your phone is on Flight Mode, which means your cellular network is not switched on. 5. You’re not using the […]
You will be requested to resubmit a clearer copy of your MyKad / valid Passport photo and selfie through our app. Our operations team will verify your sent documents and authorise access for you to use the application to buy, sell or redeem gold. If the images and information still does not comply to our […]
If you are having problems taking and sending us your MyKad / Passport photos or selfie on your phone camera, please follow these simple steps to complete the process. Kindly: 1) Print / clearly write on a white piece of paper “For HelloGold Account Verification Only” and date it with today’s date. 2) Take pictures […]