To update your address, you will need provide 2 documents – your MyKad / valid passport, and a Utility Bill – issued within last 3 months with your latest residential address and your name.

Here’s how:

  1. Print / clearly write on a white piece of paper “For HelloGold Account Verification Only” and date it with today’s date.
  2. Take pictures of the front and back of your MyKad / valid Passport plus a selfie with this white piece of paper in frame – See example below
  3. Then take a picture of a utility bill showing your latest residential address and your name – See example below
  4. Send these pictures by replying to [email protected] from your registered email address.

Once we have received your email with the 4 pictures, we will process your registration and update you with the status of your account.

MyKad Front Example
MyKad Back Example
Selfie Example
Utility Bill Example