If you have lost or changed your mobile phone or deleted the app, here’s how to recover your account:
- Download the HelloGold App from the Google Play or App Store
- Tap “Recover Account” on the Sign Up page
- Follow the instructions in app.
Once done, the recovery request will be sent and if all information is correct with the existing account, the request will be approved and you will be able to log in again in the your HelloGold account from your new mobile device.