The first time you withdraw cash from your HelloGold account, you will need to:

    1. Enter the amount you want to withdraw.
    2. Select your bank and enter your account number.
    3. Take a photo/upload a file of your recent bank statement which clearly shows your name, Malaysian bank name, your address, account number and statement date.
    4. Confirm your cash withdrawal order.

Your money will be transferred from your HelloGold account back into your personal Malaysian bank account.

For security purposes, we cross-check your bank statement with the name of the MyKad or Passport registered to your account.

For more information, you can call our Customer Support team at 1 300 130 888 (within Malaysia) or +603 7661 6228 (outside Malaysia).