The first time you withdraw cash from your HelloGold account, you will need to:

1. Enter the amount you want to withdraw
2. Enter your bank name and account number
3. Take a photo of a recent e-statement from your bank with your name, bank name, your address and account number shown
4. Confirm your cash withdrawal order

Your money will be transferred from your HelloGold account back into your personal Malaysian bank account.

For security purposes, we cross check the photo of your e-statement with the name of the MyKad or Passport registered to your account.

For more information, you can call our Customer Support team at 1 300 130 888 (within Malaysia) or +603 7661 6228 (outside Malaysia) or check out our tutorial video below: