The first time you withdraw cash from your HelloGold account, you will need to:

  1. Enter the amount you want to withdraw
  2. Enter your bank name and account number
  3. Take a photo of a recent bank statement with your name, bank name and account number shown
  4. Confirm your cash withdrawal order

For security purposes, we cross check your bank statement photo with the name of the MyKad registered to your account.

For more information, you can call our Customer Support team at +603 2633 4653 or check out our tutorial video.