The first time you withdraw cash from your HelloGold account, you will need to:
- Enter the amount you want to withdraw.
- Select your bank and enter your account number.
- Take a photo/upload a file of your recent bank statement which clearly shows your name, Malaysian bank name, your address, account number and statement date.
- Confirm your cash withdrawal order.
Your money will be transferred from your HelloGold account back into your personal Malaysian bank account.
For security purposes, we cross-check your bank statement with the name of the MyKad or Passport registered to your account.