If you are having problems taking and sending us your MyKad / Passport photos or selfie on your phone camera, please follow these simple steps to complete the process. Kindly:
1) Print / clearly write on a white piece of paper “For HelloGold Account Verification Only” and date it with today’s date.
2) Take pictures of the front and back of your MyKad / Passport plus a selfie with this white piece of paper in frame. See the examples below.
3) Send these pictures to [email protected] from your registered email address.
Once we have received your email with the 3 pictures, we will process your registration and update you with the status of your account.