We are aware that some Android 10 and Android 11 users may have issues using HelloGold camera related functionality, while in Boost App.

To make sure that your current app settings are optimal, you can check to see if permission for Camera is enabled for Boost App.

If this does not correct the issue, please use the “File” functionality to proceed with your KYC/withdrawal for the time being instead, while we’re working on the fix for this issue. If you need further help or clarification on this, please contact our support team at 1300 130 888 or [email protected]