If such an unfortunate event happens, kindly contact our Customer Support Team immediately on 1 300 130 888 (calling from Malaysia) or +603 7661 6228 (calling from overseas) and request to “lock” your HelloGold account. This will block any transactions from taking place on your account.

Once you have found or replaced your phone, please call our Customer Support team to notify them and proceed with your account recovery to unlock your account.